Thanksgiving Plumbing Disasters: Why 'Brown Friday' Can Lead to Water Damage

11/26/2024 (Permalink)

Did You Know the day after Thanksgiving is known as “Brown Friday”—and it’s not about shopping? It’s one of the busiest days of the year for plumbing disasters, often leading to water damage in homes.

Clogged drains from grease, fats, and oils poured down the sink can back up into your kitchen. Sewer backups are common when plumbing systems are overwhelmed by holiday guests and extra water usage. Overworked garbage disposals cause leaks and blockages when food scraps like turkey skin and potato peels are forced through. Hot water heaters are pushed to their limits with constant dishwashing and showers, increasing the risk of failure.

Plumbing companies report a 50% increase in service calls during Thanksgiving weekend, many of which result in water or sewer damage.

If a Water or Sewer Damage Strikes, Call SERVPRO®!
Our team at SERVPRO of Springfield/Greene County is available 24/7 to restore your home and help you get back to normal. 

SERVPRO®: Leading the Way in Water Damage Restoration with Cutting-Edge Technology

8/29/2024 (Permalink)

Water damage can be a homeowner’s worst nightmare. Whether it’s from a burst pipe, a severe storm, or an overflowing appliance, the impact can be devastating. When faced with such a situation, you need a restoration company that not only responds quickly but also uses the most advanced technology to ensure your home is restored efficiently and thoroughly. That’s where SERVPRO of Springfield/Greene County comes in.

The Power of Advanced Technology in Water Damage Restoration

At SERVPRO, we pride ourselves on being at the forefront of the restoration industry. Our commitment to using the latest technology sets us apart, allowing us to deliver faster, more accurate, and more effective water damage restoration services. Here’s how our cutting-edge tools and techniques make a difference.

1. High-Tech Moisture Detection Tools

One of the biggest challenges in water damage restoration is identifying hidden moisture that can lead to long-term damage if left untreated. Traditional methods might miss moisture trapped behind walls, under flooring, or in other hard-to-reach areas. SERVPRO uses state-of-the-art moisture detection tools, including infrared cameras and hygrometers, to locate hidden moisture quickly and accurately. This ensures that no water is left behind to cause further issues like mold growth or structural damage.

2. Advanced Drying Equipment

Once water has been detected, the next step is to remove it as efficiently as possible. We employ powerful industrial-grade drying equipment, such as air movers and dehumidifiers, designed to expedite the drying process. Our equipment not only removes moisture quickly but also monitors humidity levels to prevent over-drying, which can cause its own set of problems. With our advanced tools, we can dry out your property in a fraction of the time it would take with older, less efficient equipment.

3. Innovative Water Extraction Techniques

Effective water extraction is key to minimizing damage and speeding up the restoration process. SERVPRO uses the latest in water extraction technology, including submersible pumps and truck-mounted extraction units that can remove thousands of gallons of water quickly and efficiently. For smaller areas or specific materials, we also employ specialized equipment like weighted extractors, which apply direct pressure to squeeze out water from carpets and padding.

4. Anti-Microbial Treatments

After water damage, the risk of mold and bacteria growth is a major concern. SERVPRO’s technology doesn’t stop at water removal; we also use the latest anti-microbial treatments to disinfect and sanitize affected areas. These treatments are applied using advanced equipment that ensures even coverage, helping to prevent the growth of mold and other harmful microorganisms.

5. Comprehensive Documentation

Our technology isn’t just about physical restoration; it also helps us provide thorough documentation for our clients. We use digital tools to document every step of the restoration process, from moisture readings to the condition of your property before and after our work. This not only gives you peace of mind but also assists with insurance claims, providing detailed evidence of the work completed.

Why Technology Matters

In water damage restoration, the right technology can make all the difference. It allows us to work faster, more efficiently, and with greater precision, reducing the overall time and cost of restoration. More importantly, it ensures that your property is fully restored, with no lingering moisture that could lead to future problems.

Conclusion

When water damage occurs, you need a restoration partner that uses the best tools available to get the job done right. At SERVPRO, our investment in the latest technology means we’re able to provide superior service to our customers. We’re committed to staying ahead of the curve, constantly upgrading our equipment and techniques to ensure the best possible outcomes for every job. If you’re dealing with water damage, trust SERVPRO to restore your property with the most advanced technology in the field.

Dealing with Water Damage: Tips and How SERVPRO of Springfield/Greene County Can Help

8/24/2023 (Permalink)

Water damage can be a homeowner's nightmare, causing not only physical destruction but also emotional stress. Whether it's due to a burst pipe, a leaking roof, or a natural disaster, water damage requires immediate attention and action to prevent further harm. In times like these, having a reliable and professional restoration service like SERVPRO of Springfield/Greene County can make all the difference. In this blog, we'll explore essential tips for dealing with water damage and discuss how SERVPRO can come to the rescue.

Tips for Dealing with Water Damage

1. Safety First: Before anything else, ensure your safety and that of your family members. Turn off electrical power to affected areas to prevent potential electrocution and avoid standing water if you suspect it could be contaminated.

2. Act Quickly: Time is of the essence when dealing with water damage. The longer water sits, the more damage it can cause. Mold growth can begin within 24 to 48 hours, so swift action is crucial.

3. Document the Damage: Take photos or videos of the affected areas before beginning the cleanup process. This documentation will be useful for insurance claims.

4. Remove Standing Water: If it's safe to do so, start by removing standing water using buckets, mops, or a wet/dry vacuum. The faster you remove excess water, the less damage will occur.

5. Promote Air Circulation: Open windows and doors to let fresh air circulate through the affected areas. If weather permits, using fans and dehumidifiers can help speed up the drying process.

6. Remove Wet Items: Move wet furniture, belongings, and carpets to a dry area. Items that can't be salvaged should be discarded promptly.

7. Disinfect and Prevent Mold: Thoroughly clean and disinfect surfaces that have come into contact with water. Consider using a mixture of water and a mild detergent. To prevent mold growth, use commercial disinfectants or a mixture of water and white vinegar.

8. Contact Your Insurance Company: Notify your insurance company about the water damage as soon as possible. They can guide you through the claims process and provide assistance for repairs.

How SERVPRO of Springfield/Greene County Can Help

When water damage strikes and the situation seems overwhelming, SERVPRO of Springfield/Greene County is here to provide expert assistance. Here's how they can help:

1. 24/7 Emergency Response: Water damage doesn't follow a schedule, and that's why SERVPRO offers round-the-clock emergency services. Our team is ready to respond to your call at any time.

2. Highly Trained Professionals: Our technicians are trained in water damage restoration, mold remediation, and more. They have the knowledge and equipment to handle water damage of any scale.

3. Advanced Equipment: We use state-of-the-art equipment to remove excess water, dry out affected areas, and restore your property to pre-damage conditions.

4. Comprehensive Services: From initial assessment and water extraction to thorough drying and sanitization, our team offers a complete range of services to ensure your property is restored properly.

5. Insurance Coordination: SERVPRO of Springfield/Greene County works closely with insurance companies to streamline the claims process, reducing your stress and ensuring you receive the coverage you deserve.

Water damage is a distressing experience, but with the right knowledge and professional help, you can minimize its impact and restore your property. Remember the essential tips for addressing water damage promptly and efficiently. And when the situation becomes overwhelming, SERVPRO of Springfield/Greene County stands ready to provide the expertise and support needed to get your life back to normal as soon as possible. Don't let water damage control your life – take control of the situation and let the experts handle the restoration process.

Vacation Tips to prepare your Springfield Home

7/7/2023 (Permalink)

With summer in full swing many residents of southwest Missouri are taking vacation trips away from home with their families.  There is nothing like some rest and relaxation time with family and friends, unfortunately for some of our customers there is also nothing like coming home to a disaster in your home or business.  Here are some preventative tips that will save you a little money and hopefully help you avoid a disaster.

• Before leaving home shut off your gas and water supply at the meter.
• Unplug any non-essential electronics to cut down on possible electrical shortages.
• Check Smoke Detectors to insure they are working properly.
• Adjust thermostat to 75-80 degrees to help control usage.
• Put water heater on vacation mode.
• Turn on porch lights.
• Have a trusted person check on your home in your absence.

We hope these tips are helpful but sometimes even with the best plans water and fire damages can still happen if for some reason you come home to a disaster call SERVPRO of Springfield/Greene County, we are open 24/7 365 Days a year.

The Importance of Locating Your Water Shut-Off Valves

8/15/2022 (Permalink)

Most of us are probably glad to get home after a long day of stress at work, fighting traffic, and running errands. Because home is where our heart is. It’s our shelter from the everyday craziness and we have confidence that everything will work as it should – until it doesn’t.

A breakdown in your Greene County home could be as simple as a burned-out bulb, something a little more serious like a broken appliance, or a disastrous event, such as when your plumbing breaks or fails or a water-fed appliance like your dishwasher, washing machine, or water heater springs a leak. Then you may be facing severe water damage.

It’s amazing how much water damage can be caused by a broken water pipe and how quickly it happens. And that’s if you’re home at the time. Now imagine you’re away when the break occurs. Until the water source is cut off, it will spread throughout your home, damaging floors, walls, and most of your property.

This is why if a pipe or water-fed appliance breaks in your home or business, the first step that must be taken is turning off the water source! It could be a water feed to an appliance or toilet. But if you can’t find one or you have busted plumbing, you’ll need to shut off the main water valve for your home or business.

If you’ll be away for a while, take the initiative and turn off the main water valve before leaving. This small but crucial action can save thousands of dollars you’d have to pay to fix water damage in your home or business.

But regrettably, few Greene County property owners try to find out where their emergency shut-off valves are located. But knowing this basic piece of information may save your property from being destroyed and save you thousands in water damage restoration costs.

3 Ways to Find Your Water Shut-off Valve

1. Look for it on the inside perimeter of your home since water first enters your house there. It’s likely on the side of the house facing the street as that’s where the water main is located. (Note: This is standard when connected to a municipal water supply, but well water can enter the house from any side.)

2. Find the valve in your property inspection report. Look in the plumbing section to locate the shut-off valve and see a picture of the valve.

3. Find the streetside shut-off valve. Look for a valve inside your water main that should be located at your property line near the street called a curb stop valve. It’ll be at ground level. If you can’t shut it off, call your water company and they may be able to tell you how to do it or send a technician out to help you.

Give a friend or trustworthy neighbor a key to your home. If a water emergency happens when you’re away, they’ll be able to cut the water supply off.

If a water damage disaster does strike, leaving your Greene County property soaked, FIRST SHUT OFF YOUR WATER VALVE, then call on the water damage professionals at SERVPRO of Springfield / Greene County to mitigate, cleanup, and restore your home or business.

SERVPRO Adopts Local School Teachers

7/25/2022 (Permalink)

SERVPRO of Springfield/Greene County is adopting a teacher for the Holister R-V School District for the 2022-2023 school year.

SERVPRO of Springfield/Greene County has the unique privilege of adopting a classroom teacher for the Holister R-V School District for the 2022-2023 school district.   SERVPRO along with other local area businesses and organizations recognize the extraordinary efforts our teachers make and this is just a small way we can give back to our local community.  We are so excited about giving back to our community in this way.

Each month we have the privilege of showing our appreciation through a kind note or email, volunteering in the classroom, providing snacks or supplies and gift certificates.  We will kick off the school year with these awesome baskets of school supplies for our classrooms and our marketing staff will be attending the progressive dinner at the Titanic Museum on August 15, which will be catered by Char Restaurant in Springfield, MO.  If you would like to sign up to adopt a teacher you may do so at  https://forms.gle/79FERcue7zCZCbfX8. For more information contact Dr. Brian Wilson at bwilson@hollisterschools.com or 417-243-4000.

How to Find Out if Your Greene County Business in on a Floodplain

5/19/2022 (Permalink)

The topic of floodplains leads to many questions. Although one study estimates that up to 41 million Americans live in flood zones, many of those homeowners are unaware of it until they experience significant water damage. But what about your Greene County business? How can you tell if it’s situated on a floodplain? This article will outline how to ascertain that and the dangers of flood zones.  

What Is a Floodplain?

Floodplains are areas of low-lying ground close to natural water sources like rivers that often flood when water levels are high due to storms and heavy snowmelt. Since they’re often situated level with or below a body of water, even a little water can cause flooding.  

Natural floodplains offer flood risk reduction assistance by slowing runoff and storing floodwater. Floodplains frequently include wetlands and other vital ecological areas which directly influence the quality of the local environment.

How Do I Know If My Business is in a Flood Zone?

If your Greene County property sits near a body of water, you may live in a floodplain. While most problems occur around rivers and streams, lakes and ponds can also cause flooding. If you’re not sure whether or not your business is in a floodplain, use the FEMA Flood Map Service Center to find out if you’re at risk for flooding.

What Are the Common Signs of Living in a Floodplain?

Numerous signs indicate your property is on a floodplain:

• It’s within five hundred feet of a body of water
• Your land is below the banks or slopes down towards your building
• You often experience puddles on your property after even a little rain
• Your property is usually soggy or water-logged even days after it rains
• Your building floods frequently

What are the Dangers of Being in a Flood Zone?

There are several hazards when a building is situated on a floodplain. Even if your Greene County property has never flooded, it likely will. Here are the foremost flood risks you should be aware of:

• Loss of Life – While property damage is the main concern, floods cause more deaths than any other natural disaster. This is due to people underestimating the risk of floodwaters.
• Property Destruction – Floodwaters cause an extreme amount of water damage, destroying inventory as well as flooring, walls, and other parts of your business.
• Structural Damage – If the water sits for more than a few hours, it can damage the studs that support your building, affecting its structural integrity.
• Health Effects – Floodwaters can carry mold and bacteria. Even if they don’t, mold and bacteria can start growing in as little as 24 hours.

Additionally, since floodplains are usually low-lying areas, it can take days for floodwaters to finally subside. This increases the risk of water damage as well as the cost of flood cleanup.

Who to Call for Flood Damage Cleanup?

If your commercial property is situated on a floodplain and experiences water damage, we are here to help. SERVPRO of Springfield / Greene County has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. We will respond quickly to mitigate the damage and manage your restoration project through to its completion.

Is your home ready for spring?

2/16/2022 (Permalink)

Call SERVPRO of Springfield/Greene County 24/7/365 days a year if you have a water damage - 417-865-7711

An Ozarks Winter can be hard on your home; those long cold days can give away to a long list of repairs. Now is a good time to make a list of prioritized repairs before things get worse.

 Winter storms can leave your yard full of broken limbs and branches.  Some trees and bushes will need to be trimmed.

 Winter can also take a toll on gutters, it’s a good idea to repair any defects in your gutters, avoiding these repairs can cause other problems such as water damages from leaky roofs.

 Leveling the grade of your yard is important an uneven grade can me a yard and crawlspace full of puddles and even worse a wet swampy basement.   Speaking of basements, before April showers come to visit it’s a good idea to make sure your sump pump is in good working order.  Making sure you have good drainage in your yard will help keep mosquitoes away this summer. This is also a good time to make sure your downspouts are all connected and in good working order, making sure to move water away from the house at least 3 feet from the foundation.

 As the temperatures get warmer it’s a good idea to inspect your window screens, cleaning and repairing and holes.  You can purchase a DIY kit at your local hardware store to repair screens.

These spring cleaning repairs will help keep your home in good shape and hopefully avoid further more costly repairs such as water damages caused by faulty downspouts and gutters, prevent ice dams and basement flooding in your Springfield home.

Water Damage Attracts Termites

2/7/2022 (Permalink)

You probably already know that water damage is more than a nuisance. It can also cause severe damage to your Missouri home or business. But there’s another side effect of water damage you may be unaware of. It also attracts bugs – those that may cause disease and those that can further destroy your home.

The kinds of bugs that are attracted to water damage include carpenter ants, termites, silverfish, beetles, roaches, etc. They enter a structure when its walls and foundation are weakened by water damage, using electrical wires as their highways throughout a building. The insects that can do the most damage are termites. But what attracts them to a water-damaged structure?

Termites need to be surrounded by moisture. Normally they live underground in a cool, damp environment, so water-soaked wood makes a great replacement home for them while supplying them with an almost endless buffet. This is why water damage that’s ignored can encourage termite infestation in any home.

Termite infestations are very damaging to property and expensive to treat. Usually, it calls for a whole-house treatment. It can start inconspicuously and often an owner won’t even be aware of the damage until he hires a professional restoration service like SERVPRO of Springfield / Greene County to do a damage inspection.

The University of Kentucky’s College of Food and Agriculture wrote a highly informative Q&A article on termite infestations. In it they talk about what termites can do to a home, what a homeowner can do if there’s an infestation, and how tough it can be for homeowners to ascertain if termites have infested their home or business at the early stage of infestation:

“Oftentimes, there will be no clear indication of infestation. Termites are cryptic creatures and infestations can go undetected for years, hidden behind walls, floor coverings, insulation, and other obstructions. Termite feeding and damage can even progress undetected in exposed wood because the outer surface usually remains intact. Confirmation of termites often requires the keen eye of a professional — however, even the most experienced inspector can overlook signs that are hidden.”

As we’ve mentioned, termites love moisture and humidity. In a Missouri home or business that’s not sufficiently ventilated or has unrepaired leaks, a termite infestation can take place. For this reason, the United States Environmental Protection Agency (EPA) warns against not fixing leaks and water damage sources right away. On their official website, they discuss how to prevent these pests from invading your home.

The National Pest Management Association also highlights the termite’s love for wet weather, moisture, and humidity. It mentioned that pests, including termites, could swarm during wet and warm weather. Pestworld.org published this NPMA warning:

“Residual winter moisture will create ideal conditions for mosquito larval habitats to form in standing water and will allow termite populations to flourish. With a rainy summer also predicted, expect increased cockroach and ant pressure as they move indoors for shelter.”

The bottom line to all this information is simple; never, ever, allow water damage that’s occurred to your Missouri home or business to go unrepaired. It needs to be addressed immediately to avoid an infestation of termites and other damage from wreaking havoc on property. Call the water damage cleanup professionals at SERVPRO of Springfield / Greene County immediately whenever water damage occurs. Whether the damage is big or small, we can take care of it.

What you Need to know about Water Damages in Springfield

2/7/2022 (Permalink)

There are 3 Categories of Water Damages, the type of water makes a huge difference in how you handle the cleaning of that water.   

Let's start out with the worst first, Category 3.  

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

Next is Category2, while not as bad as Category 3 it can still be dangerous. 

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

• May contain bacteria and viruses
• Can quickly degrade into category 3 if left untreated

Lastly is Category 1, and of course is the least dangerous type of water damage but can still cause significant damage to your home or business. 

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

• Water from a clean source like a broken water line
• If left untreated, can degrade into category 2 or 3

If your property has been damaged by water caused by flooding or water leaks, we have the experience, expertise, and equipment to restore your property properly. We specialize in water damage restoration and have extensive water damage restoration training. Our process emphasizes regular monitoring and documentation of the drying process from beginning to end and ensure your property is back to normal. 

Have Water or Flood Damage?
Call Us Today 417-865-7711

How Infrared Cameras Can Help Save Your Missouri Business

1/10/2022 (Permalink)

In the disaster restoration industry, change is continual and technology keeps evolving. Due to this, water disaster restoration professionals have greatly improved their drying efforts. One of the most useful pieces of equipment to have found a place in the disaster restoration industry are thermal, or infrared cameras. But what exactly are they and how do they work?

The first infrared camera was built in 1929. They have since been used in all sorts of applications, ranging from:

• targeting systems in military planes
• search and rescue operations
• building inspections
• medical diagnostics
• security purposes

But they’ve also become increasingly prevalent for use in finding moisture.

Understanding the Technology

The first thing to realize concerning thermal cameras is they’re not x-ray machines and can’t see through people or objects. But they also don’t operate like regular cameras. Regular cameras and the human eye both work on the same basic principle: visible light energy hits an object, bounces off it, a sensor receives the reflected light, which then turns it into an image.

Thermal imagers make pictures from heat, not visible light. Heat (also called infrared or thermal energy) and light are both parts of the electromagnetic spectrum, but a camera that can detect visible light won’t see thermal energy, and vice versa. Thermal cameras capture infrared energy and use the data to create images through digital or analog video outputs.

Because humans can’t see heat energy, infrared imaging equipment converts the picture into a false-color image, where different temperature ranges are represented by certain colors. Typically, dark colors such as black and blue represent cool surfaces, and bright colors like yellow, red and white signify warm and hot areas.

How Infrared Can Rescue Your Business From Disaster

How does that help water damage restoration professionals save your Missouri home or business? The variations in temperatures detected by Infrared cameras may signal moisture problems. For instance, when wallboard or other structural elements of a building are wet, evaporative cooling occurs. As a result, those areas appear cooler than dry components of the same material and produce telltale cool areas on thermal images. That moisture can be hard to impossible to perceive with the naked eye, but thermal cameras can easily find them.

So, thermal cameras are beneficial in water damage restoration because they:

• Locate hidden moisture and leaks in your business’s walls or structure
• Determine whether building materials are dry after a water or mold* remediation project
• Determine the extent of water damage from flooding or plumbing accidents

One thing these cameras aren’t able to do is reveal percentages or points of moisture levels – in other words, they can’t tell you how wet something is. That’s information restoration professionals also need to know in their drying processes. So along with the thermal camera, they likewise use moisture meters to acquire that vital data.

When it comes to water damage, a quick and accurate diagnosis is essential to successful remediation. To kick-start the process, SERVPRO of Springfield / Greene County includes thermal imaging as part of our comprehensive emergency response and remediation services to help ensure your property is dried thoroughly.

*While infrared cameras don’t specifically detect the presence of mold, they do provide mold inspectors the opportunity to find wet areas that are prime spots for mold infestation.

How Not to Return Home to Water Damage

7/1/2021 (Permalink)

After what has seemed an eternity, many will finally be able to enjoy a vacation away from home this year. While these are usually enjoyable, happy, calming, and battery charging events, all that good may come crashing down the minute you return home if when you open the door you step into standing water. Discovering water damage in your Springfield or Greene County home is a nightmare you’ll never want to experience.

To avoid this kind of situation, homeowners must be aware of and put into place the following defenses to prevent flooding emergencies and water damage while they are away. The preparation and extra efforts can pay off in the form of thousands of dollars saved and your peace of mind. 

4 Steps to Take Before Leaving Home

1. Shut Off the Main Water Valve - Before leaving town, shut off the main water line to avoid any chance of water damage while you’re away. Some water meter setups have two valves, one on the street side of the meter and another on the house side. In colder climates, you’ll characteristically find the main shutoff in the basement near the front of the house. In warmer areas, it’ll be outside the home fastened to an exterior wall or in an underground box with a removable cover.
2. Shut Off Water Supply Valves - If you can’t shut off the main water supply due to having an automatic sprinkler system or somebody is watering the plants while you’re away, shut off the valves to the most common sources of water damage such as washing machines, dishwashers, and ice makers, in case a hose blows or detaches. Supply stops usually have a little round or oval knob you turn clockwise to shut off the flow of water.
3. Replace Water Supply Lines - To avoid water damage, especially when you’re not home, be sure to install stainless steel braided water supply lines on all your appliances, faucets and toilets. They last far longer than rubber or plastic hoses and are unlikely to leak. They also stop mice from gnawing into the lines. A pair of washing machine hoses will usually cost less than $20. Shorter kinds for faucets or toilets are also available.
4. Check Your Gutters - A 1,000 sq. ft. roof will shed about 620 gallons of water during a 1 inch rainfall. That’s a ton of water dumped next to your basement. Therefore, before going away on a vacation, check your gutters. Make sure leaves, sticks or other debris are not obstructing the inlet of the downspout and stopping water from flowing down the spout. Also double-check that all downspout extensions are discharging the water far away from the foundation.

Water Damage is More Than a Nuisance

The reasons to take the preceding precautions before leaving on vacation are numerous. Besides the headaches and costs, you may also experience these other problems triggered by water damage:

• Structural Damage
• Mold
• Health Problems
• Bad Odors
• Stains
• Electrical Damage

We’ve all been through a lot recently, so we hope that you will never have to experience water damage, especially after a relaxing vacation. But if the unforeseen arises, let SERVPRO of Springfield / Greene County ease your mind by eliminating all traces of such a terrible event. We’ll do all the work so that you can sit back and enjoy your pictures, videos and memories.

A Spring Cleaning Checklist for Missouri Property Managers

5/3/2021 (Permalink)

Winter is over. (Yay!) But with warmer weather comes a whole new set of concerns and projects for property managers. It’s spring cleaning time! Since there’s so much to do, this time of year can feel daunting. But by creating a thorough plan of action, you’ll have a better handle on what needs to be done.

The following checklist* will help you strategize what needs to be taken care of in, on, and around your properties each spring. While some of these tips are not strictly seasonal, they are good reminders of the maintenance you should be doing on a regular schedule.

• Reconnect with Your Tenants

If you don’t already publish one, now is a great time to start an email newsletter for your tenants that describes all of the things you’ll be doing for them as well as the actions they can take to make their spring and summer as cool and uneventful as possible.

When giving your tenants maintenance tips, do so in a helpful and considerate way. Don’t tell them what to do, rather, offer helpful spring cleaning tips, such as cleaning their windows and doors to remove soil buildup from over the winter.

A newsletter is also a great way to remind tenants about the things they’re responsible for maintaining. For instance, if you’re renting out a house and the tenant is responsible for cutting the grass, a gentle reminder can be included. It’s also a great place to remind your tenants that they can, and should, let you know about any issues that need to be taken care of.

• General Maintenance - Outside

For properties where you’re responsible for maintaining the common areas, be sure to keep up with general maintenance tasks, such as cleaning up the landscaping as the effects of winter melt away. Those things should be done as quickly as possible. General maintenance jobs such as the following are especially important in springtime:

• Maintaining landscaping
• Cleaning and repairing drainage systems
• Checking the roof for leaks or problems
• Ensuring all doors lock properly
• Checking for cracks in the caulk
• Checking the fire system

These things should be done throughout the year, but it’s helpful to add them to your spring checklist.

• General Maintenance - Inside

Now’s a good time to replace the batteries in smoke detectors as well as carbon monoxide sensors (if needed). These tasks should be done twice a year, so schedule them for the first day of spring and the first day of fall. You can also add to your list a reminder to change HVAC filters in your property HVAC systems. By doing so now you can verify that the air conditioning is working in every one of your rental units. But as a general rule, you'll want to replace pleated air filters every 90 days. The longer the filter is in place, the more dirt, dust and allergens are trapped, clogging the filter and decreasing their efficiency and the life of the unit.

While doing those things, why not check that all included appliances at the property are being properly maintained and in working order. They need regular maintenance and cleaning to last as long as possible. Be sure you arrange all maintenance work according to what’s outlined in your lease agreement to prevent any problems or miscommunications.

• Stock Up on Supplies

Many items turn up missing or damaged when you turn over a property. Others are often requested by tenants. So, stock up on critical supplies such as A/C filters, light bulbs of several wattages, various screws and fasteners, faucet aerators, water filters, shower heads, and water heater heating elements.

This is a great time of year to stockpile these as there are often sales on home improvement items during spring months when so many are concentrating on spring cleaning.

• Revise Your Budget

People move most frequently during spring and early summer months, so set your budget and calendar for additional carpet cleaning appointments, painters, paint and supplies, as well as general maintenance on move-outs. Cleaning or replacing everything that needs to be turned over in your Missouri property can add up. Furthermore, the costs of supplies and services change each year. So, update your budget and operating costs appropriately. This should be done every year, so why not now?

• Plan for the Future

You always want to provide for your tenants the safest possible environment. Part of ensuring their security is having a solid Emergency Ready Plan in place. As a property owner or manager, it’s one of your biggest responsibilities.

Now is the time to contact SERVPRO of Springfield / Greene County who will help you set one up. They are your Greene County area go-to contact whether your property suffers water or fire damage, storm damage, sewage backup, mold infestation and more. Additionally, they have the tools and experience to clean and sanitize any property that needs disinfection due to COVID-19.

*While this list covers many aspects of your job, it’s important to personalize the checklists you use. Only you know exactly how your business works and what needs to be dealt with at any particular time. Make sure you adjust this checklist to include anything that’s unique or required for your properties.

What Do Our Core Values Mean for You?

2/2/2021 (Permalink)

It’s a term that’s been bandied about, but what exactly are “core values”?

Core values are the cornerstone beliefs of a person or organization. They represent a company’s heart. These guiding principles dictate behavior and can help people understand the difference between right and wrong. Core values also help companies to assess whether they’re on the right path, meeting their customers needs, and fulfilling their goals.

Here at SERVPRO of Springfield / Greene County we pride ourselves on living up to our core values as a locally owned company and as a team. We believe in the following 6 key values that characterize our company and help us to stand out in the community:

We recognize that our customers are the reason for our success and we’re committed to listen and respond positively to their needs. In fact, all our decisions are based on what’s best for our customer. By adhering to the above values, SERVPRO of Springfield / Greene County strives to create a company that is not only a great one to work for, but also one that will tirelessly work for you.

Water Damage…What Can I Do Until Help Arrives?

1/25/2021 (Permalink)

At SERVPRO of Springfield / Greene County we are available 24/7/365 days a year for your water damaged home or business.  When it comes to water damage quick action is crucial and a delay, even a small one can cause more serious damage to your property. 

We understand that during this stressful time you need someone to walk you through this process.  SERVPRO of Springfield/Greene County has the specific water damage training to walk you through the difficult and often times confusing moments following a disaster in your home or business.  If you need emergency services, we recommend calling our team immediately to get this process under way 417-865-771.

Here are a few tips of what you can do before help arrives.

• Ask yourself, is it safe to stay in this home or property?
• If it is safe to stay remove any slip and fall hazards.
• Remove excess water by mopping and blotting.

• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• Remove and prop wet upholstery and cushions.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Turn air conditioning on for maximum drying in summer.
• Remove colored rugs from wet carpeting.
• Remove art objects to a safe, dry place.
• Gather loose items from floor; wet materials may be heavy, be careful!

When you call our SERVPRO Representative will ask you some quick questions, these questions will help us know what equipment and tools to bring with us. Here is an example of what they will ask:

• Name & Contact Information.
• Street Address of the affected home or business.
• Insurance Information if applicable.
• Cause of water damage.
• Approximate time water damage occurred.
• Is there electricity available on site?

Once our SERVPRO Priority Responder is on-site they will walk you through the entire process of restoring your property while our highly trained technicians get to work quickly working on mitigating damage and restoring your home or business.

SERVPRO of Springfield/Greene County welcomes new Operations Manager

1/22/2021 (Permalink)

SERVPRO of Springfield / Greene County is excited to introduce our new Operations Manager, Travis Auvil.

SERVPRO of Springfield / Greene County is excited to introduce our new Operations Manager, Travis Auvil. Travis is no stranger around here; he has had many different hats and is an integral part of our SERVPRO Team. 

Travis joined our team in 2011 and will be celebrating 10 years of employment with us this year.  He holds a bachelor’s degree in Applied Science from Missouri State University and the following Certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Applied Microbial Remediation and Applied Structural Drying; he is Osha 10 Certified.  He also holds Continuing Education Instructor credentials for the State of Missouri and is part of our C.E. teaching team. 

Travis is a member of our Storm Team and has traveled extensively to hurricane and flood disasters across the country and has been a Large Loss Project Manager for many large commercial losses we have produced here locally and across the country.

When Travis is not at work, he is cheering on the Kansas City Chiefs, playing golf or riding his side by side.

How to Shield Your Home from Moisture and Humidity

7/15/2020 (Permalink)

This time of year, many in the Springfield area are affected by the high humidity – the mugginess and discomfort. But no matter what the season, protecting your home from moisture and humidity is the key to living comfortably and preventing substantial damage.

By maintaining the indoor humidity level of your home between 30 and 50 percent, you can experience significant benefits. Along with enjoying a preferred comfort level, a lower indoor humidity setting prevents excess moisture which has the destructive tendency to rot a home’s wood furniture, drywall and window frames. Other household items, like musical instruments, react adversely to dampness. Maintaining low humidity also reduces the chances of mold getting a foothold and uncontrollably spreading throughout your home. Additionally, dust mites, some allergens and pest infestations have less of a chance to thrive in a properly humidified environment.

Each home handles humidity differently. Factors that influence how a house responds to humidity include the home’s construction and design, the airtightness of the home and if the builder installed vapor barriers. The following are some ways you can help reduce moisture and high humidity levels to protect your home:

• Insulate Crawl Spaces - Crawl spaces are notorious for containing excess moisture and high humidity levels. These damp environments are a breeding ground for mold colonies. Rotted joists and damage to the home’s structure can result. But before installing insulation in crawl spaces, any standing water will need to be removed and the ground dried before laying down a vapor barrier.

• Insulate the Basement - Many basements have problems with condensation which forms when moist air hits cold pipes, walls, and exposed duct work. Adding insulation to these problem areas prevents the humid air from reacting to cooler surfaces.

• Run the Air Conditioner - Did you know that air conditioning units help to dehumidify because the refrigeration process naturally gets rid of some of the moisture in the air? That’s why you see them dripping when running. If you don’t have an AC unit, then run a fan. It won’t directly remove moisture, but a few hours a day of steady air flow will help lessen minor dampness.

• Run a Dehumidifier - Installing a dehumidifier will efficiently reduce humidity in high-moisture spaces like the basement. Mold grows in environments with humidity levels above 60 percent, so it should be set significantly lower than that. Monitor the dehumidifier; if the unit never shuts off, it is a sign of an air leak.

Possible Underlying Problems

Possible factors contributing to moisture and high humidity in your home may be:

• a leak in your plumbing system
• water entering your home due to clogged gutters
• cracked sealants around windows and drains
• landscaping or pavement sloping toward the house

So, the most important thing that needs to be done is to identify and stop the water source before water damage can spread. This may be difficult for you to do, so call in the professionals from SERVPRO of Springfield/Greene County to take care of it. Our skilled technicians have the tools needed to find water damage and its source. They’ll remove all excess moisture with advanced water extraction equipment and techniques, dry your property, and repair the source of the damage. This will give you peace of mind so that you can enjoy your home again.

How to Check for “Black Mold”

5/11/2020 (Permalink)

Mold growth in a Springfield Missouri kitchen cabinet was caused by an ongoing undetected leak.

There are many different types of mold, but none are actually called "black mold", because many molds have a black color. When people use the term, they may be referring to a type called Stachybotrys chartarum (S. chartarum), also known as Stachybotrys atra. But whichever type may be growing, it’s important to note that some people may be more sensitive to mold spores than others, and they may develop respiratory symptoms after inhaling even a small number of spores. In large quantities, mold spores can cause health effects in almost anyone.

That’s why it’s important to have SERVPRO of Springfield / Greene County professionally remove mold growth from your Southwest Missouri home or business and take steps to prevent it from growing back.

Mold requires moisture to grow, so it’s naturally found in areas that are damp and humid, such as bathrooms and basements.  Plumbing leaks can also trigger mold growth and should be repaired ASAP. But, what about mold growth that you can’t see? If you’re experiencing a musty smell, it’s likely that you’ve got mold growing in a hidden spot.

The following are some of the most common areas for mold to grow undetected and should be periodically checked:

• Behind your refrigerator
• Beneath stacks of magazines, papers or cardboard
• Behind the drywall in spaces with plumbing lines
• Under sinks
• Behind wallboard near leaking windows
• In ventilation ducts
• Under carpeting that was once wet
• Backside of acoustic ceiling tiles

It can get downright humid in Greene County, which is a perfect environment for mold growth. Here are some ways to control the moisture in your home:

• Install air conditioning. These units not only cool the house, they also remove moisture from the air.
• Install dehumidifiers in areas that suffer from moisture.
• Increase air circulation by installing ceiling fans and more air vents.
• Insulate water pipes. Cold pipes can “sweat” and drip.

When it comes to mold, one of the worst things you can do is to do nothing. Mold is a living organism that grows and will continue to grow under the right conditions. It may also adversely affect your health and will damage the structure of your home or business until it’s been stopped in its tracks. By the time you notice it, it’s already been around for a while. So, whether you can see it or not, call SERVPRO of Springfield / Greene County to safely remediate any mold problems you’re facing.

7 Reasons Not to Ignore Water Damage

2/11/2020 (Permalink)

If you experience water damage in Southwest Missouri don't delay, call SERVPRO of Springfield/Greene County at 417-865-7711

If you experience water damage in Southwest Missouri, it’s no big deal. Right? Afterall, it’s only water. But water is known as the universal solvent for a good reason - because it dissolves more substances than any other liquid. That includes major structural parts of your home or business. And that’s just the tip of the iceberg. Here’s are seven negative impacts of leaving water damage untreated:

1. Devalued Property

The signs of water damage are difficult to hide. They’ll usually reveal themselves to any appraiser even if you attempt to paint over the stains. Also, when water’s left untreated, a repellent smell can linger which will probably turn buyers away.

2. Structural Damage

Structural damage occurs depending on the amount of water surrounding the affected area. Drywall begins to deteriorate and the subfloor can easily warp or even split, meaning you’ll end up replacing and restoring the affected areas. Even solid materials that foundations are made of, whether masonry, concrete or stone, can soak up small amounts of water through their cracks and pores. Unless these pockets of water are removed, they can create defects in the building foundation that eventually weaken the entire structure.

3. Mold

Any presence of water can cause mold to begin growing in as quickly as 48 hours. Once mold is present, it can be very difficult and expensive to treat and remove. Also, if mold is left untreated it can spread and can cause health effects.

4. Electrical Damage

Once electrical systems are damaged by moisture, wiring, outlets, and electric boxes become unsafe to use until they’re professionally inspected. Electrical water damage usually occurs to kitchen appliances, washing machines, dryers, hot water tanks, furnaces, and low mounted electrical outlets.

5. Health Hazards

A home or business exposed to floodwaters are susceptible to harmful bacteria and other microbes. If not treated correctly, toxins will linger on your affected furniture, carpets, and inside your HVAC system long after the water has dried. Those bacteria and microbes can cause serious respiratory issues and other health issues. (For other flood dangers, read, “A Flood of Concerns for Greene County”)

6. Lost Personal Items

The same water that causes structural damage can destroy many personal items including, photographs, books, electronics, and personal documents, among other items. However, if you act quickly and call SERVPRO of Springfield / Greene County, we can help save and restore many of your personal items.

7. And…Bugs!

Bugs love moisture and water damage creates the perfect breeding ground for mosquitoes, beetles, fleas, ticks, spiders, and more. And the hatching eggs and dying bugs will attract even more insects to the area as well as spread bacteria.

As you can see, when water damage occurs, immediate action is needed as it helps to minimize the damage and cleaning and restoration costs. SERVPRO of Springfield / Greene County is strategically positioned to be faster to any size emergency. Be sure to give us a call so you never have to experience the seven dangerous impacts of water damage yourself.

Water Damage? Know When to Call and Who to Call

1/22/2020 (Permalink)

If you have a water damage in your home or office an immediate response is crucial and will help limit the damage to your home or property.

According to the American Insurance Association water damage claims have been steadily growing faster than other home owners insurance claims. In fact 37% of U.S. Homeowners claim to have suffered losses from water damage. 

Most Common Causes of Water Damage Are:

• Busted or Leaking Pipes
• Faulty Plumbing
• Buildup in areas prone to collecting water, such as crawl space, basements, etc. 
• Defective household appliances
• Malfunctioning HVAC systems
• Natural Disasters or other weather related events. 

If you have a water damage in your home or office an immediate response is crucial and will help limit the damage to your home or property.

Three of the Best Reasons to Use SERVPRO of Springfield / Greene County

1. Training – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. 
2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, 
3. Experience – SERVPRO is not some fly-by-night type of company. They started over 50 years ago and currently have over 1,700 franchises nationwide. Your very own SERVPRO of Springfield/Greene County is proud to have been in business itself for 35 years! The extensive knowledge we’ve gained during that time makes us the go-to disaster restoration company to call. Our experience will enhance your experience with us!

We sincerely hope that you’ll never be in a situation where you need to call a disaster restoration company. But if you do, give us a shout and we’ll make the event as painless as possible.

Two Story Water Damage in Springfield Home

3/20/2019 (Permalink)

During a recent cold snap a cold water supply line under a kitchen sink caused this Southwest Missouri basement home to have a major flood.   This before picture shows the mess that was left behind in the basement as the water spread throughout the entire home and even into the garage. SERVPRO of Springfield/Greene County was called to clean up the water damaged home. Our crews immediately began working to extract the water and removed the affected drywall and flooring and cabinets to get this home completely dry.  Construction repairs are under way to get this house back in order like it was pre water damage. If you have a water damage do not hesitate to contact us anytime day or night at 417-865-7711.

A Flood of Concerns for Greene County

3/4/2019 (Permalink)

Call SERVPRO of Springfield/Greene County for your storm and flooding damage

Spring will soon be upon us, along with spring rains. As needed as they are, sometimes those rains don’t let up for a while and Springfield ends up flooded. When that happens, we may see images of people walking through flood waters. Many times, they have no choice as they’re trying to escape to higher ground. But sometimes we see pictures of kids, even adults, playing in floodwaters. There is something tempting about playing in water when it’s in places it’s usually never seen. But here are some serious reasons why you never want to walk (or play) in floodwaters:

• Creature features – some of your playmates may include poisonous snakes, bugs, leeches, disease-carrying rodents and decaying animal carcasses.  
• Shock value – a live power line could give way (which is not unusual in disaster areas) and land in the water you’re standing in. No description necessary.
• Junk in the funk – flood waters can carry and/or hide all sorts of debris that can harm you – broken glass, torn metal, splintered wood, etc.
• The force is not with you – it only takes 6 inches of rapidly moving floodwaters to knock you off your feet and carry you to an uncertain fate.
• Contamination abounds – many floods cause sewer overflows, releasing dangerous chemical waste and harmful microbes. These can make you very ill, especially if you swallow any or it comes in contact with your eyes, nose or open sores.
• They suck – when flood waters cover storm drains or sink holes, powerful whirlpools can form that may not be visible from above. They can pull you under and won't let you go.

If you must walk in flood water (standing only – never go into moving water unless you’ve got a rope attached and you’re with a fireman/EMT/etc.), then take all precautions. Wear protective clothing and where your skin or clothing comes in contact with the water, wash as soon as possible. Also make sure you keep up with all vaccinations. 

The dangers listed above can also enter your home during flooding. And even if the flooding comes from an inside source, some of these hazards still exist. So instead of trying to handle such a catastrophe yourself, call the professionals at SERVPRO of Springfield / Greene County who are trained for such emergencies. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property. Then we’ll dry, dehumidify, clean, repair and return your property to normal.

Don’t Reach for the Bleach!

2/7/2019 (Permalink)

Ten Reasons not to use bleach for mold cleaning

Chlorine-based bleach has been around for a long, long, time. It was invented in Europe in the late 18th century, and many consider it the be-all and end-all solution to their cleaning needs. But in reality, it can do great harm.

Here are the Top Ten reasons why you don’t want to use bleach to clean:

1. Chlorine lacks detergency – in other words, it contains no wetting agents that allow it to penetrate soils, so surfaces must be pre-cleaned before chlorine will effectively kill germs. This is a 2-step process that requires more time.

2. Chlorine is very caustic to human tissue. It can produce irritation and burning on your skin and could cause blindness.

3. Chlorine reacts with other chemicals to create toxic byproducts and gases. For instance, when bleach comes in contact with ammonia, it can form chlorine gas, causing cellular damage in nasal passageways and lungs. The accidental mixture of these two products in homes has resulted in death. It’s also incompatible with products that contain hydrochloric acid, phosphoric acid and acetic acid (vinegar).

4. It may harm your children. After using, bleach remains on surfaces and continues to emit fumes. Recent studies show that children who been exposed to bleach in their homes are more likely to suffer from respiratory illness. In addition, various studies have linked the use of bleach in a household to a higher prevalence of asthma and allergies.

5. Using bleach can hurt your pets. Your cleaning products can stay on a pet’s paws or fur. Since cats and dogs often lick themselves, they may ingest harmful chemicals. Due to their tiny size, birds can become sick upon inhaling only a small amount of the fumes. Bleach poisoning in pets can result in vomiting, convulsions, and sometimes death.

6. Bleach can kill mold, BUT it depends on the surface the mold is on. Mold grows on both porous and non-porous materials. When dealing with mold on non-porous materials such as shower tiles, tubs, vinyl window trims, counter tops, etc. you can use bleach to kill the mold and disinfect. But using bleach to remove mold from porous materials like drywall and wood can actually accelerate mold growth rather than killing it!                                                            When bleach is used on porous materials, the chlorine is left on the surface and only the water component of the bleach is absorbed into the material, aggravating the situation as this provides more moisture for the mold to feed on, where it may then produce allergens and irritants. If you have a mold infestation, call SERVPRO of Springfield / Greene County to professionally remove it.

7. Chlorine is extremely corrosive to metal surfaces and can permanently discolor countertops. It can also damage floor finishes, requiring them to be stripped and recoated, which is an expensive process.

8. Chlorine discolors fibers and colored surfaces. Carpets, upholstery and clothing are just a few of the materials that may be damaged.

9. Chlorine bleach’s disinfectant power is rapidly inactivated by contact with organic matter, such as blood, saliva, tissue, urine, feces, dirt, etc. Chlorine is also weakened by sunlight.

10. Diluted chlorine bleach quickly loses its effectiveness, is unstable and can lose its disinfectant qualities very rapidly compared to other, more stable disinfectants.

Some safer and effective alternatives to bleach are:

• Baking soda and white vinegar – they’re non-toxic and non-corrosive. Use them to freshen fabrics, eliminate grease, and clean glass.
• Rubbing alcohol – effectively cleans plastic surfaces of electronics
• Hydrogen peroxide – it’s nontoxic and can be used to disinfect household surfaces. Unlike bleach, hydrogen peroxide is safe to use around food products.
• Soap and warm water – the basics! It’ll clean just about anything in your home and won’t present any health risks. Scrubbing with antibacterial soap will kill bacteria just like harsher chemicals.

Although bleach products may be a bargain, you owe it to yourself, your family or coworkers to use a product that truly cleans, thoroughly disinfects and is safe to use.

Faster to your Springfield/Greene County Water Damage Event

10/22/2018 (Permalink)

SERVPRO of Springfield/Greene County is Faster to Any Size Disaster

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Springfield/Greene County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Springfield/Greene County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 417-865-7711

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

SERVPRO of Springfield/Greene County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

SERVPRO of Springfield/Greene County 24 Hour Emergency Water Damage Service

10/22/2018 (Permalink)

SERVPRO of Springfield/Greene County provides 24 hour fire and water damage restoration service in the greater Springfield area.

SERVPRO of Springfield/Greene County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 417-865-7711

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Springfield/Greene County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Springfield/Greene County

SERVPRO of Springfield/Greene County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Why SERVPRO

SERVPRO of Springfield/Greene County IICRC Certified Firm

10/17/2018 (Permalink)

SERVPRO of Springfield/Greene County Certified IICRC Firm

SERVPRO of Springfield/Greene County has been an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm since 2015. The IICRC sets the gold standards for the Cleaning and Remediation industry, of which SERVPRO is an industry leader. The following is from the IICRC official website (http://www.IICRC.org).

IICRC Certified Firms have earned the right to display the cleantrust logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise.

IICRC Certified Firms must:

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC actively pursues relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC-certified service professionals is specified in leading manufacturers’ maintenance brochures and warranties.”

SERVPRO of Springfield/Greene County is honored to be among the select organizations to receive this certification.